![]() Upon customers’ requests, we shall provide accessories box for 4 or for 8 at HK$30 and HK$40 respectively. HKD 5 will be charged for each piece of extra dry ice.Īs an eco-friendly brand and that common disposable knifes are not suitable for slicing our cakes with thick fruit layers, all cakes sold do not come with disposable utensils. Pre-ordered cakes with self-pick-up service will include ice pack(s) that can last for about 1 hour. Please understand that we are not responsible for any damages afterwards. Therefore, we ask for your cooperation in supporting the bottom of the cake box with extra care after pick up. If you have any special dietary requirements, please approach our front line staff or contact us at 3611 9766 between 9am-6pm and we shall advise you on your choice.Įach cake takes a team of hard work to prepare, and we hope that each will be delivered to our valued customers in its perfect shape and flavour. Some of our cakes may contain allergens such as egg, soy, milk, alcohol and nuts. If you have any particular request, please contact us at 3611 9766 before submitting an online order. Hence, each custom ordered cake may be decorated differently. Our company brand encourages pastry chefs to unleash their creativity and make each cake a unique gift to our customers. We may change some of the ingredients and decorations of the cake without prior notice in case of seasonal shortage.Įach and every cake is individually handcrafted by our pastry chefs. The customer has to pick up their pre-ordered cake at the closest LIFETASTIC shop by the day if the waiting time of our side is more than 15 minutes or cannot get in touch with you. Our driver will give you a call 15 minutes before his arrival to confirm the pickup location. Customer is liable to pay for the parking fee if you're requesting to pick up the cake at a designated parking area that needs charges. Delivery to outlying islands or remote areas is not available or subject to additional charges.Ĭustomers need to pick up the cake at the closest feasible area of the provided delivery address if customers requested for our delivery service. If outside office hours, please contact any of our stores.Ĭomplimentary delivery service for a single location is provided upon purchase of any cake. Should you need any assistance, please WhatsApp/ call 3611 9766 (Mon-Sun 9am-6pm). For second time changes, a HK$50 administration fee will be charged upon cake pick-up. NO changes can be made after the cut-off time. No refund will be made.Ĭhanges to pick-up/ delivery arrangements can only be arranged ONCE with WhatsApp (+852 3611 9766) or email ( notice received at least 3 working days in advance (Cut-off time at 6pm). The order will be void if customer does not pick up on the designated date. Please present confirmation email upon cake pick up. Once the order is completed, we are unable to arrange any cancellation nor refund and no changes on cake sizes or flavours will be catered. Should the delivery orders reach a certain amount, the system will automatically suspend the relevant delivery dates without prior notice. Please order all cakes at least 2 days in advance. If no one shows up to pick up the cake after 15 minutes the driver has arrived, or if the driver has called several times but still unable to reach the contact person, the cake will be placed at the nearest store, and guest will have to pick up the cake at the store on that day. If guest requests our driver to wait at area that needs parking fee, our driver reserves the right to reject, or to charge guest for the generated extra charge.ħ. If guest refuses to pick up at the designated area by our driver, our driver reserves the right to place the cake to the nearest store, and guest will have to pick up at the store directly on the same day.Ħ. Our driver will only wait at areas that allow free parking. If our driver is unable to reach guest upon arrival or the guest is unable to pick up the cake at that time, the cake will be placed at the nearest store of ours, and guest will have to pick up the cake there on the same day.ĥ. Our driver will wait at an area where free parking is available, and guest will have to come down and pick up the cake. Door to door service is not available because of COVID-19. Our driver will contact guest around 15 minutes before arrival, in order to prepare time for guest to come down and pick up the cake.ģ. ![]() No dedicated time for delivery can be confirmed, our driver will deliver the cake within the delivery time session.Ģ. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |